Coronavirus (COVID-19)

17 Mar 20

24th March 2020 12:50

At Tamlyns, the safety of our staff and customers is our highest priority.
Following on from the speech made on Monday 23rd March 2020, we are following government advice and closing our doors until further notice.
During this time, we will be operating from a reduced workforce to be able to support our staff during this uncertain time. This is the first time we have had to do so in over 140 years of us being in business, and we do so, as we want to be able to continue for many more years.

Our online auction will still operate however processing after will be slower than normal. There will be no collections or postals arranged until the office reopens. Rest assured, all items are securely stored.

Please bear with us through this difficult time.
Where possible, we ask that all enquiries are sent to admin@tamlyns.co.uk to ensure we deal with all enquiries in a timely and orderly fashion.

We look forward to seeing you again soon, stay safe and stay healthy.

If your email is urgent, please forward to admin@tamlyns.co.uk, if not I will respond as soon as possible.

19th March 2020 13:20

We want to start by thanking all of our clients for supporting us through this difficult time.

As you will know, the current circumstances surrounding the COVID-19 outbreak are leaving many businesses in a position where they are advising staff to work from home, self-isolate if they are high risk and keeping the working environment as virus free as possible.

Considering the broadcast made by Boris Johnson on Monday 16th March 2020, Tamlyns' management team have made the decision to host the Collectors & Militaria Auction on the 25th March 2020 as a timed online auction.

This means the following: -

·       To be able to bid, you will need to register with the-saleroom.com and place your bids on the lot(s) you wish to purchase. Like eBay, you will be notified if you are out bid giving you the chance to place a further bid on the lot(s).

·       You will not be able to place commission or telephone bids for this type of auction.

·       Unfortunately, there will be no viewing days for this auction. If you would like a condition report on any item, then please email saleroom@tamlyns.co.uk and we will endeavour to get back to you as soon as we can, but please bear with us.

·       Purchasing on this type of auction does mean that on top of our usual 21.6% Buyers Premium (inclusive of VAT) there will be an additional internet surcharge of 5% plus VAT on the hammer price.

·       Our Auction Room will not be open to the general public until further notice.

·       All collections will need to be made by appointment - if you are unable to confirm a time with our staff, then all collections will be treated on a one in, one out basis to allow us time to deal with each person as we are currently operating from a locked premises. Our Auction Room & offices are not open to the general public unless an appointment has been made. Please contact us by phone or email should you need to discuss anything. We ask for the safety of all our staff and clients, that you do not come to the offices without arranging beforehand.

We will have our Collectors and Militaria auction online by close of play Friday and should you wish to have a notification sent to you, then please respond to this email. We will provide you with a link to the-saleroom.com as well as a PDF version of the catalogue.

We thank everyone for their support and understanding during this unfortunate time and hope that all of you remain in good health.

If you have any queries, please do not hesitate to contact us on the details below.

For more information, contact the Auction Room on 01278 445251

saleroom@tamlyns.co.uk


17th March 2020 17:30

Coronavirus (COVID-19)

We are actively monitoring the situation with regards to the outbreak of the Coronavirus (COVID-19).

At the moment, it is business as normal for most parts of Tamlyns, however we are taking steps to mitigate the impact of the changing situation in-line with guidance from UK authorities. We are regularly monitoring the situation and will post any further updates to our social media pages and our websites.

Unfortunately, we have made the decision to hold next weeks Collectors and Militaria Auction as an Online Timed Auction. Please do not come to our premises as there will be no viewings of the items. For further information on this, please contact us by private message, email or telephone.

We ask that unless in an absolute emergency clients/customers/tenants do not come to the Office or Auction Room where at all possible. Queries are to be dealt with by telephone and email.

We will try to carry out appointments where possible however this will be subject to the clients approval.

We are asking all our customers to be extra cautious when requesting an appointment. You will be asked questions about your health and recent trips abroad. If you are showing any signs of flu like symptoms and/or a new persistent cough and whether your household are in self-isolation. Please ensure you inform us at the time of booking an appointment. Furthermore, we will not carry out any appointments in any properties that have a resident within the high-risk category.

If a member of our staff has recently visited your property, and your household are now in self-isolation due to someone within the household showing any signs of flu like symptoms and/or a new persistent cough, please inform us immediately.

If our staff have any concerns whatsoever as to the health of any person within the property they have been instructed to leave immediately.

Should we be required to shut by the Government at a point in the future, we will be ready for key staff to work from home.

Thank you for your understanding.